{"id":4989,"date":"2025-10-13T12:42:51","date_gmt":"2025-10-13T10:42:51","guid":{"rendered":"https:\/\/devshop.italpreziosi.it\/information\/reclami\/"},"modified":"2025-10-13T12:56:47","modified_gmt":"2025-10-13T10:56:47","slug":"reclami","status":"publish","type":"page","link":"https:\/\/devshop.italpreziosi.it\/en\/information\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4989\" class=\"elementor elementor-4989 elementor-4980\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f913c7 investment-header e-flex e-con-boxed e-con e-parent\" data-id=\"1f913c7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-79ffc18 e-con-full e-flex e-con e-child\" data-id=\"79ffc18\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5599866 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"5599866\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Italpreziosi Shop<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1968a66 elementor-widget elementor-widget-heading\" data-id=\"1968a66\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa60716 elementor-widget elementor-widget-text-editor\" data-id=\"fa60716\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"panel-block-row col-md-12\"><div class=\"pac-container\"><div class=\"panel-block-row col-md-12\"><div class=\"pac-container\"><p>Italpreziosi spa is committed to maintaining the highest standards in terms of conduct, integrity and ethical behaviour, as summarised in the Code of Ethics and other company policies.<br \/>In compliance with the current legislation, Italpreziosi spa has adopted special reporting channels through which the stakeholders may report, confidentially and eventually anonymously, any conducts, acts or omissions that are in breach to national or European laws, to the provisions of the Management, Organisation and Control Model adopted by the Company pursuant to Legislative Decree 231\/01 and which can undermine the interests and\/or integrity of the Company, and\/or to the Code of Ethics and other company policies.<\/p><p>The whistleblowing procedure and privacy policy are available at the following links:<\/p><a class=\"p-link\" href=\"http:\/\/shop.italpreziosi.it\/wp-content\/uploads\/documents\/policy-reclamo-e-denuncia-irregolarita-eng.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Complaint\/Whistleblowing Policy<\/strong><\/a><br \/><a class=\"p-link\" href=\"http:\/\/shop.italpreziosi.it\/wp-content\/uploads\/documents\/informativa-privacy-per-whistleblowing-eng.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Privacy Policy<\/strong><\/a><br \/><br \/><p>To make a report, simply use one of the following channels:<\/p><ul><li>\u00a0Online platform: <a class=\"p-link\" href=\"https:\/\/italpreziosi.whistletech.online\/#\/\" target=\"_blank\" rel=\"noopener\">italpreziosi.whistletech.online<\/a><\/li><li>\u00a0Dedicated email: <a class=\"p-link\" href=\"mailto:reclami@italpreziosi.it\">reclami@italpreziosi.it<\/a><\/li><li>\u00a0Telephone line: <a class=\"p-link\" href=\"tel:+3905751596749\">0575 1596749<\/a>\u00a0(referring to the Compliance Office)<\/li><li>\u00a0Letter to the address: Strada A n. 32, Localit\u00e0 San Zeno, 52100, AR, Italy &#8211; addressed to the Compliance Office<\/li><li>\u00a0In person to the Compliance Officer (address: Strada A n. 32, Localit\u00e0 San Zeno, 52100, AR, Italy)<\/li><\/ul><p>\u00a0<\/p><\/div><\/div><div class=\"panel-block-row col-md-12\"><div class=\"pac-container\"><h2 class=\"center-title\">Quality Complaints (ISO 9001 Standard)<\/h2><p>Italpreziosi, ISO 9001 certified, adopts the highest standards to ensure quality and reliability throughout the supply chain. The quality complaints management process reflects our commitment to continuous improvement, listening to customers&#8217; needs and ensuring a timely and effective response to their complaints. This transparent approach consolidates trust in our services and products, in line with the values of excellence and responsibility that guide our business.<\/p><p>To make a complaint about a product or service, simply use one of the following channels:<\/p><ul><li>\u00a0Chat on <a class=\"p-link\" href=\"https:\/\/www.italpreziosi.it\/en\/\" target=\"_blank\" rel=\"noopener\">www.italpreziosi.it<\/a>\u00a0to interact with Italpreziosi staff<\/li><li>\u00a0Dedicated email: <a class=\"p-link\" href=\"mailto:reclami@italpreziosi.it\">reclami@italpreziosi.it<\/a><\/li><li>\u00a0Telephone line: <a class=\"p-link\" href=\"tel:+3905751596749\">0575 1596749<\/a>\u00a0(ask for the QA function)<\/li><li>\u00a0Online platform: <a class=\"p-link\" href=\"https:\/\/italpreziosi.whistletech.online\/#\/\" target=\"_blank\" rel=\"noopener\">italpreziosi.whistletech.online<\/a>\u00a0(in the field \u2018What kind of non-compliance do you want to report?\u2019 select from the drop-down menu OTHER; in the field OTHER write COMPLAINTS; use the following fields to describe the complaint)<\/li><\/ul><p>The privacy policy with reference to quality complaints is available here:\u00a0<a class=\"p-link\" href=\"http:\/\/shop.italpreziosi.it\/wp-content\/uploads\/documents\/informativa-privacy-per-whistleblowing-eng.pdf\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"panel-block-row col-md-12\"><div class=\"pac-container\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint Italpreziosi spa is committed to maintaining the highest standards in terms of conduct, integrity and ethical behaviour, as summarised in the Code of Ethics and other company policies.In compliance with the current legislation, Italpreziosi spa has adopted special reporting channels through which the stakeholders may report, confidentially and eventually anonymously, any conducts, acts or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3258,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4989","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/pages\/4989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/comments?post=4989"}],"version-history":[{"count":8,"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/pages\/4989\/revisions"}],"predecessor-version":[{"id":4999,"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/pages\/4989\/revisions\/4999"}],"up":[{"embeddable":true,"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/pages\/3258"}],"wp:attachment":[{"href":"https:\/\/devshop.italpreziosi.it\/en\/wp-json\/wp\/v2\/media?parent=4989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}